SHIPPING & RETURNS
*** Due to COVID-19 many shipping services are delayed. Please allow extra time for packages to arrive. ***
All in-stock items currently ship in 2-7 business days after being placed online. You will be notified via email when your order has completed and shipped with tracking details so you can watch your order on its journey from our home to yours. Please note that we ship Monday-Friday, and do not count Sundays or US holidays as business days.
At this time, we do not offer local pick-up.
Items ship from Northfield, New Jersey primarily using USPS or UPS. All merchandise from each transaction will ship together providing they fit in the same box. In the event items are shipped separately we will email you so that you know to expect multiple deliveries. Orders will be fulfilled in the order they are received. If you place multiple orders, each transaction will be shipped separately and may not ship at the same time.
Shipping rates are based on weight and your location based on your shipping zip code. Shipping will be calculated upon check-out. Once a label is created and you have received your tracking number, please allow up to 24 hours for tracking details to become available. If you have not received your tracking number within 2 weeks of placing your order please feel free to reach out to us using the "Contact Us" tab.
At this time, we are only offering shipping within the United States.
If an item arrives damaged please let us know right away so we can offer you proper service. You can notify us by emailing us at contact@Art-Craftalliance.net or use the contact us form.
Your claim must be submitted within 3 days of receipt and must include the original order number and at least 3 photos of the damaged item. Once reviewed we will contact you in regards to your claim. Please keep all of the original packaging. In the event you need to return your damaged item you will need to ship it to us with the original packaging in which it was received.
Your order is hand packed by us with the utmost of care and we strive to ensure that each of our customers have an exceptional experience when you shop with us. However, If an item is missing from your order, please contact us within 5 days of receipt. We will be happy to replace the missing item as long as the item is in stock or a refund/store credit for the value of the missing item will be issued.
LOST OR STOLEN PACKAGES
If the package tracking information shows a delivered status, but is missing from your location, you must report the lost package to us within 7-10 days of placing your order. Once you have reported your lost package, we will submit an inquiry with our carrier about the lost package and attempt to have it recovered. If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if stock is available. We are not responsible for packages that are delivered to the wrong address due to an incorrect or incomplete shipping address provided by customer.
PRODUCTS & AVAILABILITY
All products are sold “as is”. You assume the responsibility for your purchase. We personally and carefully inspect the items you purchase before sending it to you.
Each "Reloved" vintage item is not in perfect condition, (unless specified), as it has wear and tear from years of use. Most pieces are one of a kind and cannot be replaced. Due to the nature of antique and vintage items there may be nicks, blemishes, or other imperfections. We will give you as much information as possible supplying additional photos if necessary. Please look at each picture before making your purchase, or if you have further questions, please contact us.
We make every effort to display the most current and accurate product inventory information. We will notify you directly in the event that a product’s availability date changes. All prices in our store and online are in US dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items.
Thank you for using our services.
RETURN & EXCHANGE POLICY
We believe in exceptional customer service. If you aren't satisfied with your order please contact us at info@Art-Craftalliance.net so that we can assist you. Happy customers are extremely important to us as a small business.
Art-Craft Alliance LLC will accept returns up to 30 days after receipt of purchase. Days 1-14 will receive a refund to the original form of payment. Days 15-30 will receive store credit. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Our return policy covers most products in new condition. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please send us an email with the reason for the return and we will send further instruction for submitting the return. Upon receiving the item in original condition, the customer will receive a refund for the value of the item. Shipping cost will be refunded. If item is received broken or damaged, the customer is responsible for item replacement and/or no refund. Customer is responsible for shipping cost.